ABOUT US
BPO SERVICES
- Accounting & Bookkeeping
- Call Center Services
- Telemarketing Services
- Customer Support
- Technical Support
Our Assets
Call center agents are the main ingredient of success in any call center. Axiom understands this; our asset is certified call center. We put in practice the best customer relationship management (CRM) services. We understand the importance of call center agents training, that the product is only as good as those delivering it, hence we train our Telemarketing agents with state of the art interactive training programs developed by International Telemarketing experts, thereby allowing each staff member to benefits from hands-on training prior to dealing with live calls. When it comes to telemarketing services our team is made up of Telemarketing/Telesales experts. Axiom firmly believes in the importance of training, learning and benchmarking for achievement of outstanding quality calls standards. Training inputs are imparted to every call center agent on an ongoing basis to maintain enhanced performance levels and individual growth. Since learning and development is a continuous process special attention is paid to the requirements of the candidates in terms of knowledge, skills and attitude.
The following programs and workshop are mandatory for all Associates joining our call center:
Telemarketing skills
Listening Skills
Telephone etiquette's
Customer relationship management
Communication and Team Effectiveness
Team Building/leadership skills
Time Management
Training is a continuous process that begins with fundamentals and philosophies and expands with e-commerce customer services & e-business solutions. Through customer product knowledge and internet marketing research we train our call centre staff to get the best result. To this end, emphasis will be placed on customer product knowledge and role-playing. We encourage our clients to be involved in the training process, as they can be instrumental in sharing background and real life experiences.