ABOUT US
BPO SERVICES
- Accounting & Bookkeeping
- Call Center Services
- Telemarketing Services
- Customer Support
- Technical Support
Our Quality
At Axiom, Quality is the prime importance .We believe in sustained quality as a critical factor for our continued success and growth. It has a sound procedure to monitor every call between its representative and valued customers. Our quest for quality of services is not limited to just contact centre operations. We provide quality services that don’t just satisfy clients, but far exceed their expectations.
Our quality policy is aimed at accomplishing high standard of service by:
1. Mystery callers
2. Recording
3. Consumer surveys
4. Barge-Ins
5. Silent monitoring
Frequent evaluation
The Quality Assurance team keeps a close eye on every agent and their incentives depend largely on the basis of their monitored performance. Frequent evaluation of reports for every agent is carried out to judge their conformity with the script, product and the service-specific information.
Whispered Assistance
Supervisors provide whispered coaching to on-line agents. It results in a more concentrated and immediate solution when our agents are online with the customers. Moreover, test calls by prospective / existing clients are also readily welcome at all times.